Customer Testimonials
I went to Austin Subaru yesterday because my old car was on its last leg and I needed to find a new one. Sal was my salesman, and he made the entire experience so easy and enjoyable! He was incredibly patient with me while I test-drove multiple cars, answered all of my questions, and never made me feel pressured to buy anything I didn’t want or need. He really listened to what I was looking for and helped me find the perfect car for me. I really appreciated his honesty, patience, and willingness to make sure I found the ... Read More Google - Oct 15, 2026
I’m so glad that my friend recommended Mark Ziehr at Austin Subaru. This was the smoothest car dealership experience I’ve had by a long shot. Over the course of several visits, Mark was calm, knowledgeable, and extremely helpful. I never felt pressured in the slightest. The entire car buying process has always a bit daunting to me, but Mark made it easy and kept me laughing. Everyone I encountered at the office was so friendly and helpful. I’m super happy with the car I got — I definitely recommend coming here for a Subaru and seeing Mark!
I would not recommend this place to anyone. The sales team and manager were terrible and made me no longer want to be a Subaru customer. I was treated with no respect and I walked out the door.
Great experience, researched before arriving, had pre approved loan in hand. Communited with Bryan, passed along to complete deal with Ryan, no issues. Was in and out, worked with my pre-approval and got great deal on great car. Normal dealership offers durring financing/singing but not pushy or overboard. Great experience!!
This was our second time dealing with Austin Subaru and the experience was even better the second time around. John Martinez (sales) and Isaiah Pitts (finance) were great to work with. No high pressure. They both had our best interest in mind and the entire process was smooth, fast and as expected. Highly recommend these guys!
Came down to buy a new car with my dad. Calvin Coffee was super chill, professional, and did everything he could to make us happy. We got a great car at a great price and had a great experience, so I can definitely recommend this place and definitely look for Mr. Coffee!
We've been taking our Forester to Austin Subaru for service for 6 years. They've always been very efficient and transparent. They continue to find ways to streamline the process and communications. We appreciate having access to who knows Subarus and has our vehicle's history on file. Donovan was very helpful and personable.
Amazing customer service! Clear and concise recommendations, I didn’t feel like I was being swindled into buying more services than were absolutely necessary! I really appreciate their transparency and communication through you the whole process of having my car in the shop.
Every point of contact I’ve had with Austin Subaru, including car buying process, phone calls, and service visits has been excellent. Staff is always friendly, knowledgeable, and helpful, and the coffee bar is much appreciated. Our service advisor, Scott Davis provided a seamless and easy service experience.
I have owned two Subaru Outbacks, both purchased from Austin Subaru, the first in 2012, and then the next in 2018 which I still have going on nine years. Let me preface this by saying the public facing staff are always very polite and helpful. But the service department work and scheduling is a mixed bag. Over my nearly nine years w/ my current 2018 I'll share just my latest incident. Cracked windshield, decided taking Outback to dealer and paying the premium price was worthwhile: they had windshields; they had experience with calibrating the driver assist system (EyeSight); they have staff dedicated ... Read More Google - Sep 28, 2026
Exceptional service by salesman John Martinez. Professional and attentive to my automotive requirements. The dealership gives you a feeling of being part of the Subaru family. Levi Durst lead me thru the closing process in a friendly and expeditious manner. I highly recommend the Austin Subaru dealership.
⭐⭐⭐⭐⭐
We had a wonderful experience purchasing our new Subaru Trailseeker from Austin Subaru! From the very beginning, everyone was incredibly friendly and welcoming, and the entire dealership had a relaxed, laid-back atmosphere. We never felt pressured to make a purchase, which made the whole experience so much more enjoyable.
A special thank you to Sales Manager Chris Colburn, who worked extremely hard to find us the Trailseeker in the color we wanted. These vehicles were not easy to find, but Chris went above and beyond to locate the right one and get it into our hands. We truly appreciated his ... Read More Google - Sep 28, 2026
⭐⭐⭐⭐⭐
We cannot say enough good things about Austin Subaru and the incredible way Michael Hernandez, Chris Colburn, Bob Wilsey, and the service team took care of us.
We recently purchased our new 2026 Subaru Trailseeker from Austin Subaru after what had been a very difficult process getting the vehicle we wanted. With fewer than 600 miles on it, we unfortunately picked up a small puncture in one of the front tires. The puncture was too close to the sidewall to be safely repaired, and to make matters worse, these tires are so new that they are currently only available through the dealer.
... Read More Google - Sep 27, 2026
I have nothing but great things to say about working w/ Bryan Schneider. He was professional, courteous, and just a good guy to work with, which is refreshing! I will definitely be doing business with Bryan and the Austin Suburu folks again. It was a great experience! Thank you, again, to Bryan Schneider!
Great experience. Specifically Ayron Vandergriff and Bob Wilsey.
If you so much as walk within 50 feet of this place you will be on their email, calling, and text lists for the rest of your life. Use protection (hide my email, Google voice phone number) and good luck!
Great experience at this dealership! We were just test driving different cars, but our salesperson, Salvador Chapa was friendly with no pressure. We went to other dealerships, but Sal’s great service brought us back to purchase our first Subaru!
All went well with this visit. We enjoyed the coffee bar while waiting for our oil change. Hiram was a great service advisor who explained everything very clearly. Thank you!
I love my Subaru Outback and service
We had quite the search before we finally found the perfect car here at Austin Subaru. Even though we were coming from out of state to buy, they made the process super easy and straight-forward. Calvin was great to communicate with ahead of time to make sure the car was set up how we wanted and got us in a little early so we can get through the process ASAP on the road to bring our new car home. Thank you!
Mark Ziehr was outstanding! He truly wanted to help me get a great deal and find a car that I loved, not just sell a product. Mark was very patient and answered every question thoroughly, even staying late to make sure I knew everything I needed to know about my new 2026 Subaru Forester. If you’re in the market for a Subaru, go see Mark!
Everyone is very friendly & helpful. All employees are very knowledgable and ready to help with whatever is needed
Big shout-out to Alex Colwell in sales and Levi Durst for being so friendly and helpful throughout the entire process. These guys really take care of their customers. Up till now, I only had terrible car-buying experiences with shady dealerships. Austin Subaru is like a diamond in the coal mine for me. Levi, the finance manager, was able to rearrange some numbers in my financing deal and saved me a ton of $$ in finance charges! These guys will have my business for life!
I want to give Mia a shoutout! She was absolutely amazing. She helped me every time I went in to test-drive a car, and she was easy to reach. Although we didn't choose a Subaru, that wasn't due to the customer service at this location. Mia was very supportive and understanding of my decision. She is an amazing salesperson, and my only wish was that she worked at the dealership we bought from. Thank you Mia !!!!
Andrew is exceptional in his communication and he delivers above and beyond what he promises. This is the second time he has been my advisor and both experiences have been very positive. Thanks, Andrew!
Our story with Austin Subaru actually began before we ever walked through their doors.
On July 31, my daughter gave birth to my first grandchild, a beautiful little girl who has faced a few challenges since birth. She spent 37 days in the NICU, including the last two weeks at Dell Children’s Medical Center.
When we arrived at Dell Children’s and walked into her NICU room, we were pleasantly surprised to discover that her room was sponsored by Austin Subaru. It meant more to us than I can put into words.
The doctors, nurses, and entire staff at Dell Children’... Read More Google - Sep 7, 2026
Honestly, doesn’t seem like they’re even trying to sell cars here.
What a lovely car buying experience! We worked with Mia who was very kind, knowledgeable and respectful or our time and budget. Love my new crosstrek hybrid 😊
Creepy, dishonest, and a waste of time. Shop anywhere else... I am. After three days of misleading numbers with no follow-through on what rates they were using or how the rates were being calculated, a number was reached only for them to claim the car was sold to push a different vehicle. That car is still posted on the website as of this post. I was transferred to a lower-level manager with no or limited experience in customer service who explained working with us was "a waste of time". I was attempting to get my mom into her ... Read More Google - Aug 28, 2026
Amazing customer service from beginning to end. Fair with trade in offers. It is clear they work to create life long customers. Alex Colwell took his time with me to ensure I got the car I wanted. I will be a forever customer.
Big thanks to Andrew for being so friendly, thorough, and welcoming to Picasso and me! We loved the clear review of our maintenance report, plus the coffees and pup cup.
Generally pretty nice, but they ARE a dealership so you gotta keep your guard up as always. Only ever dealt with service warranty, so I'm unsure of rates but the work seems solid. Be sure you have a ride secured, because they hardly have rentals and don't Uber out very far. That could be better for sure and would bump it to 4 stars.
Santiago rocks! Thank you taking care of VrÖÖm and getting him back to pre-accident! He now purrs! 😁 5 star customer service! Sorry it took this long to write a review. I tried to do on the other link but it didn't work. Thank you Santiago for everything!! I couldn't find Cade on this site to leave a review. He was brilliant! Please tell him I said thank you and the Service Tech did an awesome job!! Thank you guys 🌟🌟🌟🌟🌟
I have been a Subaru customer for nearly 5 years and everytime I visit it is a good experience. I'm promptly checked in, the waiting area is comfortable and I'm able to work while I wait for my vehicle. The staff are always pleasant, polite and customer focused.
Ben B. (Complete w awesome English accent) was a great on the sales floor. Answered all our questions. Plus I had contacted him earlier in the day to set an appt and he had all the cars I wanted to test drive ready to go! Plus all the paperwork printed for that broke down everything so I could easily compare specs and prices. Zero pressure. Oh and service concierge Shelby Rae THE CUTEST and kindest. Set us up w SWAGGGGG! The finance guy (I’m sorry I can’t remember his name but he kinda has Keanu Reeves vibes) helped ... Read More DealerRater - Aug 21, 2026
Standard service needed for my 2025 vehicle. Worked in the lobby as I waited. Everything was clearly explained. Great service.
Calvin was very patient with me as it took me 6 months to make a decision about what I wanted. I appreciate the support I received and love my 2nd Subaru!
I didn’t end up buying from Nick, but I wanted to leave a review because he was excellent to work with from start to finish.
He pulled out four or five different vehicles for me to test drive in a single afternoon, stayed in close communication throughout the process, and made everything feel effortless.
What I appreciated most was the complete lack of pressure. Nick did a great job explaining the strengths of each vehicle and helping me understand what made them appealing without ever trying to force me toward a decision.
I still really like the vehicle he ... Read More Google - Aug 20, 2026
Andrew is a great person very attentive to detail and service. Thanks for your help Andrew!!
Andrew prepared a video outlining the areas the service entailed. Additionally, Andrew explained what areas of service is recommended based upon the milage of my suburu. A paper copy was received but the video was the most helpful. Andrew did an outstanding job leaving no doubt of what was competed. Andrew represented himself professionally. Thank you
These guys are the best! I’ve been driving Subarus for a dozen years and recently went in for a second Forester. I figured I’d also check out some nearby competitors just to do my due diligence before making my decision, and I’m glad I did because it affirmed my loyalty to Subaru who is just unparalleled in product, service and customer care. Particular thanks to Ben & Calvin in sales and Jett in finance for making the process so seamless. I absolutely adore the 2026 Forester hybrid touring model - it feels absolutely luxurious! The improvements on the ... Read More Google - Aug 12, 2026
I recently purchased a 2026 Subaru Outback Wilderness from Austin Subaru, and the entire experience from start to finish was outstanding.
A huge shoutout to Michael Hernandez, who was fantastic throughout the entire process—he took great care of everything, from the initial test drive and delivery to walking through the paperwork and providing attentive post-purchase support. General Sales Manager Jesse McGinnis made the numbers smooth and straightforward, and Shelby Rae provided excellent, knowledgeable advice on warranty-safe modifications.
What really sets Austin Subaru apart is how they value their customers long after you drive off the lot. When a minor detail ... Read More Google - Aug 12, 2026
Would give them 6 starts if possible. Exceptional service. Hiram took great care in explaining all results of the service check and also advised me on any future maintenance to watch out for.
We had a great experience buying a new Subaru this weekend. We appreciated that low pressure environment, Jason was great to work with and answered all of our questions! Everyone we interacted with was very nice and the free cafe is a great addition to the experience. Would definitely buy from here again and have already recommended it to others!
Over all, professional and competent, thorough and- most importantly- relaxed. Sales ,sales management and financing adept, knowledgeable I bought my car here and continue to have it serviced here. Maintenance and repairs have been completed in a similarly competent and thorough manner. Prices are competitive with those of independent shops. Service Writers are focused, relaxed and competent, demonstrating the duck metaphor -smooth as glass on the surface but paddling like xxxx underneath. Special Shout Out to Service Writer Richard Shaw; whom demonstrated exceptional aplomb when faced with my difficult repair needs.His work insured my continued patronage.
Buying a car is not on my list of favorite things to do. That being said, I have to say this was painless. Dylyan was awesome and knew what he was selling, going over features and answering our many questions. Jett was also great and a final shout out to the baristas (What?They had good drinks!) The place was chill and we didn't feel pressured. I love my new Forester! I didn't ever see myself in a Subaru, but the ratings and reviews were right, and this dealership is doing something right. We'll be back for ... Read More Google - Aug 9, 2026
Hiram & the entire service crew at Austin Subaru were excellent. Serviced my vehicle in a timely manner and kept me apprised of what the status was.
I LOVE SUBARU OF AUSTIN!! This is my second Subaru I’ve owned and I will never go back. I was in a pretty bad car accident at the end of July and I truly believe my car had saved me.
This location is very calm. Every staff member I interacted with was very friendly; however, the stand out was my salesman Sal! He brought down 4-5 cars for us to look at, ensuring I was able to see all my options. His patients and kindness is unmatched. I felt very confident and secure making my decision with all his ... Read More Google - Aug 7, 2026
Sals a great salesman!
Easy to work with and willing to go beyond just getting my car fixed. Great addition to the service team.
I just picked up a 2026 Subaru Outback from Austin Subaru. This is my 4th Subaru (previously owned an Outback, Legacy & Crosstrek).
My Product Specialist was Bailey Hendrick and he was extremely helpful in guiding me through my selection of a new vehicle, he was extremely friendly, made the sales process easy and finally on delivery he went over the technology on the vehicle as well as other features and he set up my iphone to the vehicle.
I highly recommend Austin Subaru and Bailey Hendrick if you are looking to purchase a new Subaru…..
……….5 star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ experience all the way ... Read More Google - Jul 30, 2026
Michael H and John M, are great! Honest and helpful salesman. They go above and beyond to insure a seamless sale. Also want to say thank you to Bob and Levi for my experiences with them as they helped navigate the best financial situation for me and my family. Shout out to Bob for being a helpful team player and assisting and jumping in to help their team! Thanks again Austin Subaru!
Bailey and James at Austin Subaru made buying my pre-owned car a truly stress-free experience. They were kind, professional, patient, and took the time to answer all my questions. I never felt pressured or rushed into making a decision. During what was a busy time for me relocating to Austin, they were incredibly understanding and worked with me every step of the way. I’m loving my car and am so grateful for their excellent customer service. Highly recommend Austin Subaru!
TLDR: Ask for Tony Winn. He's a real one.
I didn't have to fight for a good price or repairs like I did when I went to other dealerships. The salesman I met (Tony Winn) seemed to genuinely look out for me. He told me outright what to expect, showed me the repairs that were planned for the car, and went out of his way to get as many free repairs for the car for me as he could. Turns out, the salesmen in Austin Subaru don't get a percentage incentive for the total sales price of ... Read More Google - Jul 24, 2026
Great dealership
Bought a used 2019 Jeep Grand Cherokee from them without realizing the lug nuts on the tires were locking lug nuts, didn’t find this out until my tire blew out on the freeway and I went to change to the spare and couldn’t remove the nuts and there was no key anywhere in the car. Called the store from the side of the road in 100 degree Texas heat to be told by the sales guy that “it’s not their problem” and I “better call a tow truck” - ya I will never be back and will actively tell ... Read More Google - Jul 22, 2026
I recently purchased a Subaru from here, and the entire experience was exceptional from start to finish. My Sales Rep Fouad Kassem's professionalism was evident the moment I walked in - there was no high-pressure sales pitch, just genuine assistance. They took ample time to walk me through all the vehicle's features, ensuring I fully understood the technology and safety capabilities before making a decision.
The test drive was fantastic; they encouraged me to really get a feel for how the car handles rather than just rushing me around the block. When it came to the financials, the ... Read More Google - Jul 22, 2026
If you're buying a Subaru, ask for Mia Mattei! Her knowledge of the vehicles is phenomenal. She knew every feature difference between the two Crosstrek models we were considering and made it easy to decide which one was the best fit for us.
Beyond her expertise, Mia is warm, friendly, and truly cares about her customers. She advocated on our behalf throughout the pricing process and made us feel like she was on our team from start to finish.
Buying a car can be stressful, but Mia made it an enjoyable experience. Everyone deserves the kind of car-buying experience ... Read More Google - Jul 20, 2026
Hiram has excellent customer service skills, he is polite, knowledgeable, explained procedures and took his time to make sure I understood services provided and the costs.
I had an excellent experience at Austin Subaru Service Center. The waiting area worked so well for setting up a laptop work station. Gunner was incredibly helpful, shared all of the information clearly and made sure the process was smooth. This is my new favorite Subaru dealership in the area!
Recently bought an Outback and had an overall great experience. I’d definitely recommend working with Mia in sales.
I had a phenomenal car-buying experience at Austin Subaru, all thanks to Delane! He was absolutely amazing to work with from start to finish. He hooked us up with an incredible deal on a brand-new 2026 Subaru Crosstrek.The entire process was fast, transparent, and completely stress-free. Delane was super knowledgeable, professional, and never made us feel pressured. We are absolutely in love with our awesome new Crosstrek! If you are shopping for a vehicle, do yourself a huge favor and go see Delane at Austin Subaru. Top-notch service all around!
They where friendly and not overly pushy with the dealer add on’s or the warranty etc.
My experience with Austin Subaru and Chris with replacing my radio display was exceptional. When I called to get a quote to get the display fixed, Chris told me it was under an extended warranty, so they would replace it at no cost. I was stunned at how well I was treated from the first call, to driving my car out of the dealership with my new display.
I had an unexpected tire issue while traveling over Fourth of July weekend and dropped in without an appointment. Donovan got me processed quickly, set me up with a loaner so I could continue my trip, and the team diagnosed and repaired my vehicle fast. Friendly, efficient service all around.
Delane did an amazing job going through all our options, we showed up an hour late coming from out of town and had our 8 month old baby with us. He was patient and went above our beyond to help our family be a little safer on our travels will hopefully come back in 15 years
My experience with Austin Subaru has been great. Isaac is fantastic to work with. He listens well, respects what you say you do and don't want, works things out, and communicates regularly. Vehicle pick-up was also very smooth and efficient. Highly recommend this dealer!
My sales person was very low pressure. He did not push on things, let me take my time, and got me through the process with low stress at a decent price.
Marie and James were a pleasure! Hands down the easiest and most painless car buying experience! I couldn't recommend them more!
I had the battery in my Subaru replaced in 2024, and it recently went out. This happened at home, so we were able to charge it temporarily using our plug-in auto charger. I got it to the Subaru dealer, and they tested it and confirmed it was indeed defective. It was still under warranty, so they gave a new battery. This process turned out to be easy and efficient. I was only there about an hour and a half, which I considered to be good since they were working me in. I was able to make an appointment online for the ... Read More DealerRater - Jun 29, 2026
As always exceptional service! Ask for cade in setvice. Greats with a smile and finishes with a smile.
This is our third Subaru, two from here, one from Georgetown. The experience with Chris and Nick in Sales was quite good: found a 2023 meeting my needs. My experience was also good with Nick in finance. There is one exception: neither Nick returns phone calls. I am still waiting, gentlemen.
Horrible experience. Have been buying Subaru for awhile and haven't had any issues. Brand new vehicle and one of the small back windows just pops while sitting in it. Obviously a manufacturer defect and you can see the source of the shatter coming from the seam where the window was installed too tight or not right. Manufacture warranty should cover this but claim came back declined with no reason. Took me a week to finally get someone even though they were supposed to be calling me back in 24-48 hours. Even called back almost daily but no one ever ... Read More Google - Jun 25, 2026
Austin Subaru gave me excellent service by giving me a recorded video inspection of my vehicle and showed the condition of the joints and engine. Having on the house expressing, latte, cortada, or macchiato is a bonus.
Marie was a pleasure to work with! She was knowledgeable, professional, and patient with me, making sure I understood the process of buying a newer car. She is the best! Jett was very personable and thorough in explaining my additional options, and Matt in the Service department was very helpful in explaining the repairs that would be necessary to get my old car in good working condition, making my decision to trade up to a newer car much more understandable. Loving my new Subaru Forester!
I bought jeep grand cherokee on November 2025 I was not gonna leave a review but they just texted me how I am doing with my car so when I bought my car in November I went there and do the test drive the car seemed to be good and great that’s what it seemed to be I did take it for a yes drive look all around nice tires was just cleaned and washed but I never checked under the car so after I took the car 1 day later being parked I noticed that was leaking oil and the ... Read More Google - Jun 20, 2026
Friendly, competent, efficient.
The timely nature of the service was amazing.
Our salesperson was great, but unfortunately the rest of our buying experience was very disappointing.
We purchased a used vehicle from this dealership, and before the sale they replaced only one tire. It has now been over a month since our purchase, and despite multiple requests made every week, we still have not received our purchase paperwork from the finance manager.
Shortly after purchasing the vehicle, the brakes began squealing. We took it to another shop for an inspection and were informed that the vehicle needed new brakes and rotors. The inspection also revealed that three of the four tires ... Read More Google - Jun 16, 2026
Purchased a car there cash , proceeded a complete check with my mechanic which was fine. They offered me oil change and inspection which they performed and handed me the car but barely two hours after driving it a check engine light turned on which is very disappointing as a customer
In less than 2 years, the plastic molding on my Crosstrek was found to be melting in the TX sun.
It's Texas - it's hot and it's sunny here.
Without any further investigation and extremely poor communication, Subaru of America chose not to address the (known) issue -- and neither Subaru USA or Austin Subaru (where the car was purchased and serviced) would address the issue.
They hit me with a quote for more than $3k to fix the melted plastic parts - not even sorry, not a lick of empathy and no chance of even a compromise ... Read More Google - Jun 11, 2026
Subaru of Austin has been servicing my car for the past nine years and during that time, I've had numerous service advisors. Trenton Johnson has been my service advisor for the last two service appointments and he continues to provide stellar service. He is professional, courteous and knowledgeable. He responds promptly to my questions and goes above and beyond to meet my needs. He is an definitely asset to the Subaru team!
I had a disappointing experience with Austin Subaru with Michael & John while trying to lease a Subaru Crosstrek Hybrid. Initially, communication seemed promising, but the process quickly became frustrating due to repeated lack of follow-through and poor communication.
I was told multiple times that certain steps would be completed “first thing in the morning,” including reviewing my credit application and sending a payment link for the deposit. Neither happened until I had to repeatedly follow up myself. As someone who works in sales, I understand things get busy, but keeping your word and proactively communicating with customers is the ... Read More Google - May 16, 2026
I had a disappointing experience with Austin Subaru with Michael & John while trying to lease a Subaru Crosstrek Hybrid. Initially, communication seemed promising, but the process quickly became frustrating due to repeated lack of follow-through and poor communication.
I was told multiple times that certain steps would be completed “first thing in the morning,” including reviewing my credit application and sending a payment link for the deposit. Neither happened until I had to repeatedly follow up myself. As someone who works in sales, I understand things get busy, but keeping your word and proactively communicating with customers is the ... Read More DealerRater - May 16, 2026
Austin Subaru has always been top-notch with me and our family. We've purchased two Subaru Forrester's from them and they have provided excellent maintenance service for them through the years of ownership. I especially like the express service for oil change plus. It works for my schedule and they do a really great job with the complete inspection service that comes along with it. They are thorough and courteous and their facilities for the comfort of the customer while waiting is the best. All the employees of the service department have been excellent and responsive. Couldn't ask ... Read More DealerRater - May 14, 2026
Between ripping Rally away from their family, and the upcharge of 3% for using a credit card, I can not recommend this business any longer. EDIT: This does not reflect the work ethic of the techs, or reps, just managers and above; specifically the corporate office that implement the 3% fee.
I was having some AC issues in my Forester for several months and decided I should not push off repairs any longer with how quickly summer is approaching. I was dreading the repair cost but I had liked the friendly and quick service I had received for a parts recall a while back and knew my car would be in good hands. Chris Sutton was great at keeping me updated about the status of repairs and my payment options and Dustin Peterke did a great job explaining what needed to be done to resolve the AC issue in the multi ... Read More DealerRater - May 5, 2026
They charge 3% for credit-card use but refuse to offer any reasonable electronic no-fee alternative. “You can pay by paper check or cash” is not a serious modern payment option. If a business wants to avoid card fees, it should accept ACH or e-check. The surcharge is effectively a convenience tax imposed on customers. Maybe they'll accept COD via telegram in a few years
Awful car buying experience. Awful car. Awful service techs who said after 5 hours that they never had a record of my car arriving. Then once car was found was promised 100% it got serviced. Problem persisted. Ended up selling the car at 7k loss after a year. Still got text messages wishing me happy birthday how was your car. Told them horrible, please remove me from this message. They say "oh I'm sorry, lets chat". Goes nowhere. Took about two years to get removed. Honestly ruined my opinion of Subarus as a whole which is truly tragic.
i was on the road returning to my home in berkeley, california when my battery died. the local austin subaru dealer determined that my alternator had died. i asked if this could be fixed quickly because i was stuck in austin in a motel until it was repaired. motel fee was $125.00 per night so i wanted to be done soon.
the subaru agent, shelby childers put a lot of effort into having a new alternator for my 2008 outback shipped as quickly as possible and installed right away, and i had the feeling she puts extra effort into caring for everyone ... Read More DealerRater - Apr 26, 2026
I am writing to share my appreciation for the exceptional service my husband and I received during our recent purchase of a 2026 Outback Wilderness. From the moment we arrived at the dealership, Mark Ziehr and James Wells provided a truly comfortable and welcoming experience. They were both incredibly helpful and friendly, ensuring the entire process was smooth and that we felt well-informed throughout the transition. We would like to thank Mark and James for their top-notch service and for making our vehicle purchase such a positive one. We truly appreciate the professionalism of your team. Best regards, Jadwiga P
To whom this may be of interest, I had scheduled an appointment on 4/16/26 and secured a day off from work. However, upon my arrival at the dealership, I was informed that the vehicle had been sold. Following a 1 hour journey to the dealership.